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Persistent data only visible in "comments" dashboard tab

Bugs

After reaching a prompted question when watching a video in a Lumiere dashboard, the video continues playing while remaining in the “questions” tab. This makes it appear as though all persistent reaction data (e.g., comments, heatmaps, etc.) aren’t visible on the video anymore without manually toggling back to the “comments” tab.

In playback, is there a way to have Lumiere dashboards automatically toggle back to the “comments” tab after passing a prompted question?

Posted by Riley Galvin ·
Status: Rejected1 comment

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Comments1

  • Steph Fenner

    •

    Mar 6, 2025

    to add to this, we had a client flag that this is confusing and they didn’t know how to get back to watching the video with features like heatmaps and comment sentiment volume enabled. it would be nice when you’re watching a video on the dashboard for it to replicate the viewer experience (automatically take you to the prompted question and questions tab data, but when you click play to continue you’re ported back into the comments tab with the on-video features you had previously enabled continuing).

    as more clients use more dashboards, i think this would be an easier user experience. for now, we’ll likely start including a note when we send clients dashboard links with prompted questions with some instructions about how to navigate through the video